Frequently Asked Questions
If you would like further information on any of our treatments or would like to discuss your specific needs and have a treatment recommended, please do not hesitate to contact us – we will be happy to assist.
Please ensure you arrive at least fifteen minutes prior to your appointment to allow time to change, relax and complete any necessary consultation forms. This will ensure you enjoy the full duration of your treatment.
What to bring
Towels and robes are provided. We encourage you to wear your own slippers to support our green initiatives, although we do provide slippers if requested. Sauna and Experience Showers are available along with complimentary bath products. Please leave all valuables and jewellery in your suite as the spa will not be held responsible for misplaced valuables. Non-residents 24 hours’ notice is required for spa bookings for guests not staying.
What to wear
For the majority of treatments you will be provided with a robe and asked to undress, leaving your underwear garments on. You may wish to change in your suite and arrive at the spa in your robe.
Relax after your treatment in our chill out area with a herbal tea of your choice.
Should you wish to cancel your appointment, please contact us at least eight hours in advance to re-schedule or cancel with no charge. If you cancel within eight hours, a cancellation fee of 50% will apply. Any non-arrivals wlll be charged at the full amount.
Open daily from 8am to 6.30pm, until 9pm in selected weeks.
A CARA Organic Beauty Spa treatment makes the perfect gift. Please ask at the Spa Reception for assistance with a gift certificate.