A New Clean|Covid-19 Safety Measures

Covid Safe
Carlisle Bay has been certified ‘Sun Sea Safe’ by The Antigua and Barbuda Ministry of Tourism, Antigua and Barbuda Tourism Authority (ABTA), and Antigua Barbuda Hotels and Tourism Association (ABHTA).The ‘Sun Sea Safe’ badge assures visitors that the hotel is operating with health and safety protocols that meet the strict government guidelines.

Our new programme A New Clean will offer guests assurance and peace of mind when they stay at Carlisle Bay Resort. Our new programme will focus on cleanliness that will be visible to guests throughout their entire stay – in their guest suites, restaurants, gym, spa and in other public spaces.

We are looking forward to welcoming you back to the hotel in the very near future so that you can experience again or for the first time our exceptional level of guest service and care.

  • Find out all the information you need about your visit at www.carlisle-bay.com.
  • Reduced capacities within all areas to allow for social distancing.
  • We are looking forward to reopening our hotel on 10th October 2020 following the new guidelines issued by the Government.
  • Our hotel including our Swimming Pool, East Asian Restaurant, Ottimo!, Indigo Restaurant, Jetty Bar and Grill and CARA Spa Facilities will reopen on 10th October 2020.
For any question or enquiry regarding your stay, please, contact us.
  • Upon arrival into Antigua, Airport Authorities will ask for confirmation of a negative COVID-19 RT-PCR (Real-Time Polymerase Chain Reaction) test for each guest, taken within seven (7) days of travel (this includes Transiting Passengers).
  • Guests arriving by sea (private yacht and ferry services) are subject to fourteen (14) days quarantine according to guidelines issued by Port Health Authorities.
  • Your body temperature will be taken upon arrival into the Airport, you shall be asked to show proof of Negative result of COVID-19 RT-PCR test.
  • All arriving passengers must wear a face mask in all public areas of the airport. In addition, the wearing of an appropriate face covering in public spaces is mandatory throughout Antigua and Barbuda and social distancing practices must be adhered to.
  • Upon arrival you shall be greeted by our Concierge and Front Office teams, who shall maintain all social distancing protocols to ensure your safety at all times.
  • A full welcome pack will be provided to you on arrival, no signature will be required, in order to assist with a speedy check in for all guests. 
  • Key Cards will be disinfected with medical-grade antimicrobial agent after each stay.
  • Furniture has been rearranged in lobbies and communal areas in such a way to allow you to enjoy our facilities with proper social distancing.
  • We have increased the frequency of cleaning and sanitising of all surfaces and touch points throughout our hotel.
  • Hand sanitiser stations are available throughout the hotel at every necessary location.
  • Signage will remain in place throughout our public areas to remind our guests to observe social distancing and handwashing.
  • We will choose to leave doors open, where possible, to reduce touch points for guests
  • Additional periodic cleaning of high touch areas will be carried out with sanitising agents.

  • High touch points will have additional levels of sanitation of each room. This includes door handles, remote controls and bathrooms.
  • Additional deep cleaning protocols in place with santising agents.
  • An electronic version of our Guest Directory is available to see online where you can find all the information about the hotel and services.
  • Operating a full social distancing policy in all food & beverage outlets, in line with the Government Guidelines.
  • We will provide table service in all our food and beverage outlets.
  • We encourage the use of our QR Codes to search for menus within our outlets. Menus are available to view and download from our website as an alternative to the menus we have available in our food and beverage outlets, if physical menus are required, these are single use to minimise possible contamination.
  • There will be a reduced number of tables to ensure social distancing. 
  • All dining arrangements must be pre-booked, this includes our breakfast service. All food and beverage services are A la Carte, no buffets will be offered at this time.
  • Creation of a ‘Covid-Compliance’ Operational Committee.
  • Full compliance with Government Guidelines.
  • A Covid 19 Safety Training Induction will have been completed by all the team prior to reopening. 
  • Additional risk assessments have been completed with the implementation of extra control measures and amended operating procedures.
  • All staff will have a temperature check prior entering the property.
  • Rigorous training on effective social distancing protocols carried out with our teams.
  • Hand washing and sanitising points for our team members.
  • Ongoing communications with all team about symptoms and procedures.
  • All CARA spa treatments must be pre-booked.
  • Realignment for the physical customer journey for all spa treatments.
  • Additional staff time allocation for sanitisation of all treatment rooms, gym and pool area.
  • Leisure facilities will be available for hotel guests only.