Cancellation Policy

TRAVEL WITH CONFIDENCE

For new bookings made up to and including 31st March 2021

We recognise that choosing to travel during this time can be a difficult decision and to help guests and to support our travel partners, our resort has implemented our Travel with Confidence Policy which will allow any guests making any new reservations, cancel free of charge 7 days prior to arrival. A 3-night deposit on valid credit card is required at time of booking. Balance of booking will be charged 45 days prior to arrival.

COVID Credit: Should guests not be able to travel due to mandated restrictions such as border lockdown in their country of origin then a credit note for a date move will be issued. We strongly advise all guests to obtain travel insurance to cover any other eventualities, such as positive PCR tests etc within our cancellation policy as the resort will not accept responsibility for losses or offer any reimbursement.

Please note that the terms of cancellation are subject to change.

For any questions or queries please do not hesitate to contact reservations@carlisle-bay.com or your regional contact who would be happy to offer any further clarification required.