Cancellation Policy


For new reservations made for guests arriving up to the 19th of December and completed stay by 22nd of December 2021, also for 2022 any guests arriving from the 1st of January 2022 up to the 19th of December 2022.

We recognise that choosing to travel during this time can be a difficult decision and to help guests and to support our travel partners, our resort has implemented our Travel with Confidence Policy which will allow any guests making any new reservations, cancel free of charge 7 days prior to arrival. A 3-night deposit on valid credit card is required at time of booking. Balance of booking will be charged 7 days prior to arrival. 

COVID Credit: Should guests not be able to travel due to mandated restrictions such as border lockdown in their country of origin within 7 days of arrival then a credit note for a date move will be issued. We strongly advise all guests to obtain travel insurance to cover any other eventualities, such as positive PCR tests etc. within our cancellation policy as the resort will not accept responsibility for losses or offer any reimbursement.

The hotels cancellation policy will revert back to POLICY A (below) when travel restrictions ease – further information to be sent when this takes place. 


A 3-night deposit on valid credit card is required at time of booking. Balance of booking will be charged 45 days prior to arrival.

Cancellation Policy: (no penalty if cancelled at least 57 days prior to arrival date, unless stated otherwise) Cancellations fees as follows: 56 to 42 days: 25%; 41 to 28 days: 50%; 27 to 14 days: 75%; 13 to 7 days: 90%; 6 to 0 days: 100%. The full booking amount is charged for no shows and early departures.

Deposit facilities do not apply to partners with credit facilities at Carlisle Bay. For non-arrival, full forfeiture of stay will be applied. Any amendment and/or cancellation should be advised in writing to the hotel’s Reservation Department. We highly recommend travel/cancellation insurances as regrettably; no exceptions will be made.

Festive Period 

Please note that in order to offer you the most flexible booking terms this year, we have extended Policy A to include ALL FESTIVE DATES

Please note that the terms of cancellation are subject to change.

For any question or query do not hesitate to contact